SilkLetter.com and its affiliates provide our services to you subject to the following conditions. If you visit or shop at SilkLetter.com, you accept these conditions. Therefore, please read them carefully. In addition, you will also be subject to these guidelines and conditions upon (i) any current or future use of SilkLetter.com service (e.g., Tell a Friend, CRM, RMA) or (ii) visit or purchase from any business affiliated with SilkLetter.com, whether or not included in the SilkLetter.com website.
The Information We Collect
At the time you register on our site, make a purchase request or agree to participate in a promotion, we collect and store the following types of information:
We need this information to provide goods and services that you request and to let you know of additional goods and services about which you might be interested. We may also use this information to customize your experience using our website. We may automatically gather general statistical information about our website and visitors, such as IP addresses, browsers, pages viewed, number of visitors, goods and services purchased, transactions completed, etc. To do this, we use action tags and cookies provided by our site analytics and marketing partners. Although these partners log the information coming from our site on our behalf, we authorize how that data may and may not be used. Communications may be recorded for training and quality purposes only.
SilkLetter.com uses 3rd party vendor re-targeting tracking cookies. This means we will continue to show ads on the internet, specifically on the Google Display Network. We respect your privacy and we are not collecting any identifiable information through the use of Google’s or any other 3rd party re-targeting cookies. Our web-site analytics partners use this data in the aggregate to determine how visitors use our site so we can improve website experiences. In addition, this information is used to better serve you with appropriate and relevant marketing offers. This allows us to make special offers and continue to advertise our products/ services to those who have shown interest.
The Way We Use Information
Because our goal is to provide products that best meet your needs, we evaluate your personal interactions with us in an effort to bring you the products which best suit your tastes. In addition, we use your information to improve our marketing and promotional efforts, to statistically analyze site usage, to improve our content and product offerings and to customize our site's content, layout, and services.
We may use your information to deliver information to you that, in some cases, is targeted to your interests, such as new products, services and promotions. At times we may ask you to provide us voluntarily with additional information regarding your personal or business interests, experience or requests, which we may use to customize our products and services for you.
The e-mail addresses that we collect are used by us to contact consumers for marketing purposes and are not shared with other organizations for commercial purposes. When you supply us with your e-mail address online you may receive e-mails. If you would rather not receive such offers, just call, write, or e-mail us to let us know.
If you place a request for products or services, we use your personal information to ship your order. If you establish a credit account with us, we collect additional information, including billing information, credit card number and expiration date.
We may use your IP address to help diagnose problems with our servers, to manage our website and to enhance our site based on the usage pattern data we receive.
Security and Privacy
Any information that you submit through us will be personal and confidential at all times. We do not sell, share, or rent information to anyone outside SilkLetter.com. We cherish our customers and their private and personal lives.
When you submit sensitive information via the website, your information is protected both online and offline at all times. When our registration/order form asks you to enter personal information (such as your credit card number), that information is encrypted and protected with Secure Sockets Layer (SSL), the best encryption software currently available in the industry. To learn more about SSL, follow this link www.authorize.net.
Access to customer information is restricted. Only personnel who require information to perform a specific job are granted access to customer information. You may opt to have your financial information deleted from our records upon completion of your order by contacting us via e-mail at support@SilkLetter.com or by telephone at 626-310-8128. However, please be aware that deletion from our database necessitates re-entry of your information for future transactions.
All employees are bound by our security and privacy practices. Our regular notifications and updates stress the importance of privacy and ensure that customer information remains protected at all times.
If you have any questions or concerns about SilkLetter.com security practices, please send us an e-mail at support@SilkLetter.com.
Intended for Users Over 13
SilkLetter.com is not intended for user by individuals under 13 years of age. The SilkLetter.com website is not directed for use by children under the age of 13. Users under the age of 13 should get the assistance of a parent or guardian to use this site.
Credit Card Orders and Transactions
SilkLetter.com will gladly accept all major credit cards such as Visa, Discover, American Express, and MasterCard. SilkLetter.com keeps all credit card transactions for a period of three (3) years. We accept credit card orders and information via telephone. However, such orders can only be shipped to the confirmed address on the credit card or to an alternative address that is listed as such with your credit card company. Furthermore, your name, address, and zip code must match the information on file with your credit card company before we can process any kind of credit card transaction. Sorry but there are no exceptions. Thank you for your understanding.
Changes To Our Policy
Your Consent Through Electronic Communication
Every visit to SilkLetter.com and e-mail received by us is an electronic communication from you. Therefore, you consent to receive communications from us electronically as well. Our communications with you will be by e-mail or by posting notices on this site. Furthermore, you also agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement for such communications to be in writing.
Limitations of Liability
By placing an order, you agree that SilkLetter.com's maximum liability for the products sold on this website is limited to its purchase price only. In no circumstance is SilkLetter.com or any of their representatives liable for special, indirect, consequential, or punitive damages related to the products sold.
By using or ordering from this site, you acknowledge that you have read, understood, and agreed to our terms and policies.
All product names, trademarks, and registered trademarks are the property of their respective owners. Any use of copyrighted material or trademarks on this site should not be viewed as a challenge to those copyrights or trademarks.
How to Contact Us
To update, correct, or delete your personal information, you can contact us via e-mail at CustomerService@SilkLetter.com or by telephone at 888.745.5538. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections or changes.